Privacy Policy

1. Scope and Object of the General Conditions of the Website

1.1. The present Privacy Policy is intended to regulate the conditions of use of the website www.tulipagarden.com managed by Ana Maria Pinto Lda, headquartered at Rua 31 de Janeiro, 81, Loja 4, 9000-027 Funchal.

1.2. The company here named as Tulipa Garden provides, through the address www.tulipagarden.com, access to information regarding the services provided by Tulipa Garden, as well as the respective budget request for construction of gardens and public spaces.

1.3. The website is intended for users 18 (eighteen) years of age or older (individuals under this age must have permission from their representatives).

2. Privacy and Personal Data Protection

2.1. Tulipa Garden guarantees the confidentiality of all data provided by users via email, website or phone call.

2.2. The personal data, identified in the quotation and contact forms as being mandatory, are essential for Tulipa Garden to provide the Service. The omission or inaccuracy of the data provided by the user are his sole responsibility and may lead to refusal by Tulipa Garden to provide the Service.

2.3. The user's personal data will be processed and stored by computer and is intended for use by Tulipa Garden in the context of the contractual and/or commercial relationship with the user.

2.4 Under the terms of the applicable legislation, the user is guaranteed, free of charge, the right to access, rectify and update their personal data, directly or by written request, as well as the right to object to the use of the same for the purposes set out in this Privacy Policy, and to that end should contact Tulipa Garden through the e-mail address marketing@atulipa.com.

2.5. The Internet is an open network, so the user's personal data, other personal information and all the content hosted in the Service may circulate on the network without security conditions, running the risk of being accessible and used by unauthorized third parties, and Tulipa Garden can not be held responsible for such access and/or use.

3. Processing of personal data

The information contained in this database is used both for the correct identification of users who request personalized services on www.tulipagarden.com, and for statistical studies of users registered on the site so that we can improve the services provided, carry out basic administration tasks and be able to communicate incidents, offers or news via email.

Tulipa Garden takes technical, organizational and security measures to ensure the confidentiality of personal information entered by visitors in accordance with the Law No. 10/91 and all applicable legislation.

Tulipa Garden reserves the right not to provide the requested services to those who introduce false information.

4. Anonymous Web Browsing

Tulipa Garden only has access to and retains the following information about users from anonymous browsing:

a) The domain name of the ISP that allows you access to the network, to draw up statistics on the countries and servers that most frequently visit our site.
b) The date and time of access to our site. This is to determine the busiest times to make the necessary adjustments to avoid congestion problems.
c) The Internet address from which the link to our site originated. Thanks to this information, we can know the level of effectiveness of the different banners and links that point to our server, in order to optimize those that offer the best results.
d) The number of daily visitors in each section. Allowing us to know the most successful areas and to increase and improve their content, with the objective of satisfying the increasingly demanding needs of our visitors.

All information is completely anonymous and in no case can it be associated with a specific, identified visitor.

5. Changes to the Privacy Policy

Tulipa Garden reserves the right to change this Privacy Policy at any time. Without prejudice to other forms of communication, notifications to the user that relate to the Service, including any changes, may be made to the user's email address, by SMS or call.

6. Complaints

6.1. The User may submit any contractual disputes to arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to Tulipa Garden any acts and omissions that violate the applicable legal provisions.

6.2 The complaint must be presented within a maximum of 30 (thirty) days, counting from the knowledge of the facts by the User, being registered in the information systems of Tulipa Garden that shall decide the complaint and notify the interested party within 30 (thirty) days from the date of receipt.